Patient Code of Conduct and Zero Tolerance Policy
At LifeBridge Medical Centre, we are committed to providing a safe, respectful, and high-quality healthcare environment for everyone. To maintain this standard, we have established this Patient Code of Conduct and Zero Tolerance Policy. This policy applies to all patients, visitors, and anyone interacting with our staff and facilities.
1) Patient Code of Conduct
We expect all patients and visitors to:
- Treat staff and other patients with respect and courtesy.
- Use polite language and behave in a civil manner during interactions.
- Follow clinic policies and procedures.
- Adhere to appointment times and notify us of cancellations in advance.
- Refrain from bringing food, beverages, or pets (other than service animals) into the clinic unless necessary.
- Provide accurate and timely information.
- Share complete and truthful medical history to enable proper diagnosis and care.
- Comply with safety measures.
- Follow instructions from staff and observe any posted safety guidelines, including those related to infection control.
- Respect the privacy of others.
- Avoid recording, photographing, or sharing information about other patients, visitors, or staff.
2) Zero Tolerance Policy
We do not tolerate any form of abuse or unacceptable behavior towards staff, patients, or visitors. This includes but is not limited to:
- Verbal Abuse:
- Yelling, swearing, threatening, or using discriminatory or offensive language.
- Physical Abuse:
- Any form of assault, physical intimidation, or unwelcome physical contact.
- Harassment:
- Any behavior that creates a hostile or uncomfortable environment, including inappropriate comments or unwanted advances.
- Damage to Property:
- Vandalism or misuse of clinic property.
- Non-Compliance:
- Refusing to follow staff instructions, disrupting clinic operations, or engaging in illegal activities.
3) Consequences of Breach
If the code of conduct is breached, LifeBridge Medical Centre reserves the right to take the following actions:
- Issue a verbal or written warning.
- Refuse or discontinue treatment.
- Ask the individual to leave the premises immediately.
- Report the incident to authorities (e.g., police or health regulators).
- Restrict or permanently ban future access to the clinic.
4) Reporting Unacceptable Behavior
5) Appeals
If access to the clinic is restricted or denied, the affected patient may appeal the decision by submitting a written request to the Practice Manager. Appeals will be reviewed, and a response will be provided within a reasonable timeframe.
6) Supporting a Safe Environment
We are committed to:
- Ensuring the safety and well-being of our staff and patients.
- Providing training to staff on managing difficult situations.
- Enforcing this policy consistently and fairly.
Thank you for respecting this policy and contributing to a safe and welcoming environment at LifeBridge Medical Centre.
