Home Visits
Where physical access is limited to the practice and its facilities, or where physically attending the practice could result in an adverse outcome for the patient, the practice provides off-site or home visits.
Where safe and reasonable, our practice makes visits to regular practice patients in their homes, aged or residential care facilities, or in hospitals within and outside of normal working hours. Our practice has decided upon a reasonable distance within which visits can be conducted.
All patients are made aware that home and other visits are a suitable care alternative that is available both within and outside normal opening hours and that the provision of a home or other visit is determined by the patient meeting pre-determined eligibility criteria.
For regular patients whose circumstances are deemed not safe and/or reasonable, the practice ensures that there is an alternate system of care that these patients can access.
There are documented arrangements in place to exchange clinical details about patients to general practitioners who perform home and other visits on behalf of the patient’s regular practitioner, and to ensure that all off-site care provided is documented in the patient’s health record held in the practice.
Home and other visits are provided by appropriately qualified health professionals who have received information and advice about safety and security when conducting off-site visits.
Any anticipated costs associated with home visits or alternative care systems are discussed with the patient in advance.
Telehealth
If you are unable to attend the clinic in person please feel free to contact Reception to arrange a Telehealth appointment. You must have attended the practice in person in the last 12 months to be eligible for a Telehealth consultation.