Privacy Policy
LifeBridge Medical Centre (ABN: 11 682 221 905) (“we,” “us,” or “our”) is committed to safeguarding your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, store, use, and disclose your personal and sensitive information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This Privacy Policy applies to:
- Our website, www.lifebridgemedical.com.au (“Site”) which we operate.
- The products and services we provide as part of our healthcare practice
Definitions
- Personal Information: Information that identifies you or can reasonably be used to identify you, such as your name, address, email address, or phone number.
- Sensitive Information: Includes information about your health, racial or ethnic origin, sexual orientation, religious beliefs, and other categories as defined under the Privacy Act.
1) Collection of Personal and Sensitive Information
We collect the following types of information:
Personal Information:
- Contact details, including your name, address, phone number, and email address.
- Payment and billing information (e.g., credit card details).
- Details of interactions with our team.
Sensitive Information (with your consent):
- Medical history, referrals, medications, and other health-related data.
- Other information necessary to provide medical services.
Automatically Collected Information:
- Non-identifiable details, such as your IP address, browser type, device information, and website interaction data.
- This information may be combined with Personal Information for service improvement.
2) Use and Disclosure of Information
We use your information to:
- Provide healthcare services and manage your account.
- Facilitate billing, payments, and referrals.
- Comply with legal and regulatory obligations.
We may disclose your information:
- To medical practitioners and healthcare providers involved in your care.
- To third-party service providers (e.g., IT providers, payment processors) under strict confidentiality.
- To comply with legal obligations or respond to court orders.
We will not sell or trade your Personal Information and will only share it with third parties as permitted by law or with your explicit consent.
3) Access and Accuracy
You may request access to or correction of your information by contacting us at the above address.
- Requests will be processed within a reasonable timeframe.
- Administrative fees may apply for retrieving archived records.
- In certain cases, access may be denied (e.g., if required by law or for anticipated legal proceedings).
4) Storage and Security
We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure, including:
- Secure electronic storage systems with encryption and SSL protocols.
- Physical security measures at our premises.
Note: Despite our best efforts, no data transmission over the internet is 100% secure.
If we no longer require your information, we will securely destroy or de-identify it.
5) Data Breach Notification Scheme
In the event of a data breach, we will:
- Assess the incident in line with the Notifiable Data Breach Scheme.
- Notify affected individuals and authorities if required.
6) Cookies and Analytics
We use cookies and similar technologies to improve user experience and analyse website activity. You can disable cookies via your browser, but some website features may not function correctly.
7) Marketing and Communications
We may send you marketing emails about our services, which you can opt out of at any time. Note that essential communications (e.g., appointment reminders) will still be sent.
8) Marketing and Communications
We may transfer your information to trusted third parties overseas. These entities are bound to data protection standards similar to the APPs.
9) Career Applications
Information provided as part of employment applications will only be used for recruitment purposes and stored securely.
10) Changes to this Policy
We may update this policy from time to time. The latest version will always be available on our website. By continuing to use our services, you accept the terms of the updated policy.
11) Complaints and Contact Details
If you have questions or concerns about this policy or wish to lodge a complaint, please contact us at:
LifeBridge Medical Centre
Phone: 02 5000 1150
Email: [email protected]
Mailing Address: 8 Nilmar Avenue Wodonga Vic 3690 Australia